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Cody Winget
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Xima Chronicall Solution Now Rated "Avaya Compliant"
- Xima Chronicall, Recording Library, and Realtime applications are compatible with key Avaya IP telephony solutions
- Helps companies understand how to get the most out of their IP Office by providing customizable and easy to use call statistics and agent productivity metrics both historically and in real-time.
Chronicall, an Avaya SMEC Premiere Partner Solution, connects directly to Avaya IP Office via the Monitor interface to capture each event on every call in real time.
For Immediate Release: 27 Apr 2011
Salt Lake City, Utah – Xima Software, a leading Call History, Call Recording, and Call Center software company, today announced that its Chronicall
software is compliant with key IP telephony solutions from Avaya Inc., a global leader in business collaboration systems, software and
services. Xima Chronicall helps businesses identify and quantify call historical, recording, and real time metrics which enable their
organization to manage the productivity and effectiveness of their staff and employees.
The application now is compliance-tested by Avaya for compatibility with: Avaya IP Office Release 6.1.
"With the latest announcement of passing the rigorous Avaya Interoperability Testing requirements, Xima Chronicall continues to prove its global market leading presence in the Avaya SME space relative to call historical, call recording, and real time contact center reporting," said Cody Winget, VP Channel Management, Xima Software. "Xima Software is excited to continue providing the Avaya Business Partner community with the tools necessary to beat the competition in the front market space while growing the global embedded base of trusted clientele using the Avaya IP Office Telephony Server."
Xima Software is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Xima Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"Development partners like Xima Software are helping Avaya expand the options available to our customers" said Eric Rossman, vice president, developer relations, Avaya. "Xima Chronicall helps enhance Avaya IP Office through its unique and easy to use interface that capitalizes on advanced call center functionality through its Realtime application."
About Avaya
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to organizations of all sizes around the world. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.About Xima Software
Xima Software was officially formed in 2007. Xima designed and developed Chronicall to address the growing need for inexpensive, accurate, and easy to use call reporting on Avaya's IP Office platform. Since Chronicall's original release Xima has been in rapid and aggressive development. What started out as a simple call event monitoring application has evolved into a feature-rich suite of historical and real-time reporting tools. Today Chronicall is being used across the globe to provide powerful statistics to a wide array of businesses ranging from small offices to large distributed contact centers.
Chronicall provides accurate and vibrant reports ranging from the most simple criteria and presentation to among the most complex in the industry. Chronicall Recording Library makes it easier than ever to find and hear your recorded calls. Chronicall Realtime provides fully customizable statistics and graphics for agent, group, and queue activity. Chronicall's robust and modular design makes it a good fit for businesses of any size and industry.